Work
What a fix looks like, before and after.
Each project has one agreed target, measured before we start and again after launch. These examples show the shape of the work. Real case studies, with measured results, replace them as clients sign them off.
ExampleRecruitmentCV formattingCall notes
A perm recruitment firm · Bullhorn
Consultants back on the phone
Consultants were rebuilding every CV into the branded template by hand and typing up screening calls afterwards. We built a formatter that works from the CRM record and a notes tool that drafts the write-up from the call, both checked by the consultant before anything is saved.
Before
- Every CV rebuilt by hand
- Calls typed up after the fact
- Monday submissions dreaded
After
- CVs come back in the template, ready to check
- Call notes drafted and logged for them
- More of the day spent with candidates and clients
ExampleAccountancyChasing paperwork
An accountancy practice · Xero and Microsoft 365
Year-end records in before the deadline, not on it
Client records, bank statements and ID were chased by email and tracked in a spreadsheet. We set up automatic reminders by text and email with a one-tap upload, and filed each document to the right client as it arrived.
Before
- Chasing by email, tracked in a spreadsheet
- Records arriving at the last minute
- The busy season spent chasing
After
- Reminders go out automatically
- Documents filed to the right client on arrival
- The team only follows up the few still missing
ExamplePropertyWebsite and enquiries
A lettings agency · HubSpot
Every enquiry answered straight away, day or night
The enquiry form asked for far more than it needed and nobody replied until the next morning. We cut the form back, sent an instant reply with viewing slots, and logged every enquiry in the CRM automatically.
Before
- A long form people gave up on
- Replies the next morning
- Enquiries copied into the CRM by hand
After
- A short form that works on a phone
- An instant reply with viewing slots
- Every enquiry logged automatically